Refund policy

Last updated November 12, 2026.

Returns

Unopened, unused products can be returned within 30 days of delivery for a full refund of the product price.

To start a return, email care@rootine.com with your order number and we'll reply with where to send it. Please don't send anything back before you hear from us.

You pay for return shipping unless the return is because of our mistake. Original shipping charges, duties and import taxes aren't refunded. Once the return reaches us and is checked, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.

Damaged, defective or wrong items

If something arrives damaged, leaks, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund it, including shipping. You won't need to send it back.

Exchanges

To swap an unopened product for a different one, email us within 30 days of delivery. Exchanges follow the same terms as returns, and if the new product costs more or less, we'll settle the difference.

Subscription orders

Each subscription order can be returned on the same terms as any other order. Cancelling a subscription stops future orders; it doesn't refund orders that have already shipped. See our subscription policy.

Gift orders

Refunds for gift orders go to the person who paid for them.

What we can't accept

Opened or used products, and anything returned more than 30 days after delivery. We can't resell a product once it's been opened.