Cancellation policy

Last updated November 12, 2026.

How subscriptions work

When you choose to subscribe, you pick how often you want the product: every 1, 2, 3 or 5 months. Your first order is charged and shipped right away. After that, the same order renews automatically at the frequency you chose, at the subscription price, and is charged to the payment method you used, until you cancel.

The subscription price and discount are shown on the product page and at checkout before you buy.

Skip, change or cancel

You can skip an order, change the frequency, update your payment method or address, or cancel at any time from your account at rootine.com, or by emailing care@rootine.com. There's no minimum number of orders and no cancellation fee.

Changes made before your next billing date apply to that order. An order that has already been billed ships as normal.

Price changes

If the price of your subscription changes, we'll email you before the new price applies, so you have time to change or cancel it.

Failed payments

If a renewal payment doesn't go through, we'll email you. The order ships once payment succeeds. If it can't be collected, the subscription may be paused or cancelled.

Returns

Subscription orders follow our refund policy.