Terms of service

Last updated November 12, 2026.

These terms apply when you use rootine.com or buy from Rootine LLC, a Wyoming limited liability company ("Rootine", "we", "us"). By using the site or placing an order, you agree to them, together with our privacy policy, shipping policy, refund policy and subscription policy.

Our products

Rootine products are grooming products for dogs, to be used as directed on the label. They aren't veterinary medicines and aren't intended to diagnose, treat, cure or prevent any disease. If your dog has a wound, infection or skin condition, or shows irritation after use, stop using the product and talk to your vet. Keep products out of reach of children.

Orders and prices

Prices are in US dollars and can change at any time; you pay the price shown when you order. We may limit or cancel an order, for example if a product is out of stock, a price or description is wrong, or we suspect fraud. If we cancel after you've paid, we refund you in full. Product photos and descriptions are as accurate as we can make them, but packaging and colors can vary slightly.

Payment

Payment is taken at checkout through Shopify and its payment partners. By ordering, you confirm you're authorized to use the payment method you provide.

Subscriptions

Subscriptions renew automatically and are charged at the frequency you choose until you cancel, as set out in our subscription policy. You can skip or cancel at any time from your account.

Shipping, returns and refunds

Delivery and returns are covered by our shipping policy and refund policy. Responsibility for an order passes to you when it's delivered.

Gifts

Gift links we send are personal to the recipient and can't be transferred or sold. We may cancel a gift that's claimed more than once or by someone it wasn't sent to.

Promotions and discount codes

Unless we say otherwise, discount codes can't be combined, have no cash value and can't be applied to past orders. We can change or end a promotion at any time, and may cancel orders that misuse one.

Your account

Keep your account details accurate and your sign-in secure. You're responsible for activity on your account. We may suspend or close accounts used in breach of these terms.

Reviews and content you share

When you submit a review, photo or other content, you confirm it's yours, honest and based on your own experience. You give Rootine a free, worldwide, non-exclusive license to use, reproduce, display and adapt it on our site, in marketing and on social media, with the name you chose to display. We may decline or remove content that's unlawful, offensive or unrelated to the product. We don't remove reviews for being negative.

Our content

Everything on the site, including text, photography, illustrations and the Rootine name and logo, belongs to Rootine or its licensors. You can't copy or reuse it commercially without our written permission.

Using the site

Don't use the site for anything unlawful, interfere with how it works, try to access it in unauthorized ways, scrape it with automated tools, or buy products for resale without our agreement.

Other services

The site uses and links to services run by others, such as payment, shipping and review providers. Their own terms apply, and we aren't responsible for their content or practices.

Disclaimers

To the fullest extent the law allows, the site and products are provided "as is", and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

Limitation of liability

To the fullest extent the law allows, Rootine isn't liable for any indirect, incidental, special or consequential damages, and our total liability for any claim relating to a product or these terms is limited to the amount you paid for that product.

Indemnity

You agree to cover Rootine's reasonable losses and costs, including legal fees, arising from your breach of these terms or your misuse of the site or products.

Disputes

If you have a problem, email care@rootine.com first. We'll try in good faith to resolve it for 30 days before either of us takes formal action.

If we can't resolve it, the dispute will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either of us may bring an individual claim in small claims court. Claims may only be brought individually, not as part of a class or representative action. You can opt out of this arbitration agreement by emailing care@rootine.com within 30 days of first accepting these terms.

These terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules.

Changes

We may update these terms. Changes apply to orders placed after the date shown at the top; the terms in effect when you ordered apply to that order.

General

If any part of these terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver of it. These terms, with the policies above, are the whole agreement between you and Rootine about the site and your orders.

Contact

Rootine LLC
30 N Gould St, Sheridan, WY 82801
care@rootine.com