Shipping policy

Last updated November 12, 2026.

Processing

Orders ship within 1–2 business days (Monday to Friday, excluding US holidays). You'll get an email with tracking as soon as yours leaves.

United States

Standard shipping is free on every US order, with no minimum. We ship to all 50 states and to APO, FPO and DPO addresses. Most orders arrive 2–8 business days after they ship.

International

We ship internationally. Rates and an estimated delivery time are shown at checkout before you pay. Orders to US territories, including Puerto Rico and Guam, ship at international rates.

Prices don't include duties, import taxes or customs fees. These are paid by the recipient, usually on delivery. If a package is refused or returned because these weren't paid, we refund the products but not the shipping or any fees.

Subscription orders

Each subscription order ships within 1–2 business days of being billed.

Addresses

Please check your address at checkout. If you spot a mistake, email us right away and we'll correct it if the order hasn't shipped. If a package comes back to us because of an incorrect address, we'll send it again once the new shipping cost is covered.

Something wrong?

If tracking stops updating or your order hasn't arrived when expected, email care@rootine.com with your order number and we'll sort it out. If it arrived damaged, see our refund policy.